At HAWT, we want every customer to experience happiness when visiting one of our pizzerias. Sometimes things happen to disturb this ideal. If this happens to you and you are onsite, simply return your pizza to our counter and we will correct any issue immediately. If you ordered online, by telephone or on another platform, our policies regarding these types of orders and how to get help are listed below.

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HAWT ONLINE ORDERING

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Online orders are available for pickup or delivery. *Please confirm that you are ordering from the correct location before you pay for your order as we will reduce any refunds for orders placed at the wrong location by a 33% food loss fee.

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We have three platforms for online ordering: HAWT's Online Store, SLICE of Life's Online Store and DOOR DASH from the app. All platforms offer pickup or delivery, and all platforms have loyalty programs which is why we offer you the choice which platform you prefer to rack up points to free pizza.

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Your order will be ready approximately 15-20 minutes from the time the order is placed unless you are ordering more than 4 pizzas, or if you are ordering during an event (Super Bowl, holiday, balloon fiesta, artisan market weekend, etc.) or peak meal hours, please allow up to an additional 15 minutes for your order to be completed.

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Please note that we do not employee our own delivery drivers. Our delivery service is through a THIRD PARTY system that utilizes Door Dash®, Postmates® and Uber Eats®. Once your order is picked up, we are no longer responsible for the order. If you have an issue with the order (food in the box), please contact us via telephone at 505-242-9200 for Sawmill Market or (505) 279-3379 for Park Square Market location. If you have an issue with delivery (time it took, never delivered, wrong address, etc.) of your order, please contact the customer care number on your text or email receipt.

 

​HAWT PIZZA CO. RETURN & REFUND INSTRUCTIONS

 

Please submit the contact info below with photos of the issue and a description of why you are requesting a refund within 2 hours of receiving your pizza. If the pizza is burnt, undercooked, etc, send a photo of the area that is the issue. If the pizza is topped incorrectly, please send a photo of the top of the pizza. A HAWT Pizza Co. representative will open an investigation into the issue utilizing camera footage of our team, the pizza(s) in questions and/or the driver who picked up your order. All qualified refund request submissions will be contacted via email or phone as soon as possible. If a refund request is approved, funds will be returned within 24-48 hours of processing the refund.

 

If preferred, please return any/all refund request pizza(s) to our store for immediate refund or remake consideration. Please note that HAWT Pizza Co. is unable to process refund requests without photos or the return of the pizza(s) with issues due to a high volume of scam refund requests that we are experiencing at this time.